The fine print, plain.

You may browse, share, and shop on sereneheat.com.au for personal, non-commercial use. You agree not to misuse the site, attempt to gain unauthorised access, scrape content for commercial use, or use the site in any way that breaches Australian law.

We may suspend or restrict access if we reasonably believe the site is being misused, without notice.

All prices on sereneheat.com.au are in Australian dollars (AUD) and include GST. Shipping costs are calculated at checkout.

We accept major credit and debit cards through Shopify Payments, and PayPal. Additional express payment options may be offered at checkout. Payment is taken at the time you place your order.

While we take care to display accurate pricing, errors do occasionally happen. If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and refund any payment in full before dispatch. Pricing may be updated at any time before an order is accepted.

Submitting an order is an offer to buy. We accept your order when we send the order confirmation email. We may decline an order, including for stock issues, suspected fraud, or pricing errors. If we cannot accept your order we will refund any payment in full.

Shipping, returns, and our 30-day money-back guarantee are described in detail on our shipping and returns page. Those terms form part of these terms of service.

All content on this site, including text, images, photography, logos, product designs, and code, is owned by Serene Heat or used under licence. You may not reproduce, distribute, modify, or use any of it commercially without our written permission.

You may share product pages and journal articles on social media for personal, non-commercial purposes.

Serene Heat products are wellness and comfort devices. They are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, are pregnant, or are unsure whether a product is right for you, please consult your doctor before use.

Results described on this site and in customer reviews are individual experiences and may vary.

Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL) or any other consumer protection legislation. Our goods come with guarantees that cannot be excluded under the ACL.

Where a product fails a consumer guarantee, you are entitled to a remedy under the ACL, which may include a repair, replacement, or refund.

To the extent permitted by law, our liability for any claim arising in connection with our products or this site is limited to the price you paid for the relevant product. We are not liable for any indirect, consequential, or special loss.

Our handling of personal information is described in our privacy policy, which forms part of these terms of service.

We may update these terms from time to time. The version on this page applies to your use of the site and your purchases at the time you place your order. The last updated date at the top of this page reflects the latest revision.

These terms are governed by the laws of Victoria, Australia. Any dispute relating to these terms or your purchase will be resolved in the courts of Victoria.

Before any formal action, both parties agree to attempt to resolve the matter directly via our contact form. We take complaints seriously and will work with you in good faith to find a resolution.